Privacy Policy

Effective Date: 2/16/2025

1. Introduction

At The Solar Guys, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website (thesolarguysne.com) or interact with us via SMS, phone, or other communications.

By using our services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We collect two types of information:

Personal Information (Provided by You)

Name, phone number, email address
Home address (if provided for solar estimates)
Communication preferences

Automatic Data Collection

When you visit our website, we may collect:

IP address and device information
Browser type and pages visited
Cookies & tracking technologies

3. How We Use Your Information

We use your information to:
✔ Contact you regarding solar solutions and appointments
✔ Send SMS updates, promotions, and reminders (with your consent)
✔ Improve our website and customer experience
✔ Comply with legal and regulatory requirements

4. SMS & Communication Policy

By providing your phone number, you agree to receive SMS messages from The Solar Guys regarding appointments, promotions, and solar updates.

📌 Message Details:

Message & data rates may apply
Message frequency varies
Reply STOP to opt out at any time
Reply HELP for assistance

📌 Third-Party SMS Providers:
We use secure third-party services (e.g., GoHighLevel / Twilio) to facilitate SMS communications.

5. How We Share Your Information

We do not sell your personal information. However, we may share it with:

🔹 Service Providers – To assist with marketing, scheduling, or customer support
🔹 Legal Authorities – If required by law
🔹 Business Transfers – If our company undergoes a merger or acquisition

6. Your Privacy Rights

You have the right to:
✔ Opt Out of SMS & Marketing – Reply STOP to unsubscribe
✔ Access or Update Your Information – Contact us to request changes
✔ Request Data Deletion – Subject to legal obligations

For privacy-related requests, contact us:
📧 Email: [email protected]
📞 Phone: (401) 632-6871

7. Data Security & Retention

We take appropriate measures to protect your data. However, no online system is 100% secure.

🔹 We store your information only as long as necessary for business or legal compliance.

8. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience.

🔹 You can manage cookies in your browser settings.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted here with an updated “Effective Date.”

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

📧 Email: [email protected]
📞 Phone: (401) 632-6871